Frequently Asked Questions

You have questions? We have answers!

General Questions
Do you have a free trial?

Yes, we offer a free 30-day trial for the Premium offering. Once that time has lapsed, you will be able to use the Basic offering for free. Please see the Pricing page for more information.

How do I get Givefinity?

You can download Givefinity for either the Apple iOS or Google Android mobile platforms.

How can I share this app with my friends?

Givefinity will let you share your volunteer experiences with your family and friends through the most popular social media channels.

How do I access the Premium offering if my school or organization paid for licenses?

If your school or organization has purchased licenses, contact a school or organization official for a code. You will then log into by clicking on the My Account button. Once you’re logged in, you can enter the code to unlock the Premium features.

Can I provide feedback on the app for future consideration?

Absolutely! We encourage you to provide us with your experiences and feedback. You can provide feedback under the Profile | Settings | Feedback area in the Givefinity app or on the Contact section of this website.

Data and Security
What personal information do you collect?

We require an email address and password in order to log in and use Givefinity. Other personal identifiable information (PII) can be optionally provided by the user in their profile. This information includes name, age, sex, phone, address, as well as volunteer supervisor name, email, and phone. We do NOT collect personal identification numbers such as social security, passport, driver’s license, taxpayer identification, patient identification, financial account, or credit card numbers.

What personal information is available to others?

No personal identification information is shared.

How is personal information stored and transmitted?

Data is encrypted at rest and in transit in order to safeguard your data to the fullest extent.

How is my financial information stored?

No financial information, such as credit card information, is stored or shared by Givefinity.

Pricing Questions
What payment methods do you accept?

We accept in-app purchases using a credit card or Apple Pay on iOS devices.

What is included in the price?

Basic is free of charge. Our Premium offering allows for calendar integration, volunteer validation, and advanced reporting on a month-to-month basis. This charge is automatically applied each month. Please see the Pricing page for more information.

What’s your cancellation policy?

You can cancel at any time and will not be billed for subsequent months. Your subscription will automatically downgrade to our Basic (free) subscription.

Can I change my subscription at any time?

You can change your subscription at any time. If you paid for Premium, that subscription offering will not revert to Basic until the month expiration date.

Still have a question? Ask your question here